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IT Helpdesk Aide

Pittsburg ISD

Paraprofessional/Auxiliary - Classified Positions - Secretary/Clerical - Other

Knowledge/Skills: 

• Excellent customer service skills
• Strong organizational skills
• Basic familiarity with various technology equipment

Performance & Responsibilities - The duties of the IT Helpdesk Aide will include, but are not limited to the following:

• Answering phone calls to the IT Helpdesk
• Assisting Students and Parents by phone
• Creating and assigning tickets to IT support personnel around the district
• Getting estimates from vendors and assisting with procurement
• Maintaining IT asset inventories and Check-in/Check-out 
• Perform other job related duties as assigned by the Technology Director

This is an entry-level position. NO PRE-REQUISITE TECHNOLOGY SKILLS ARE REQUIRED, However an ideal candidate will be interested in a future career in IT.

Building/CampusTechnology Department

Additional Job Information

-Assignments will vary based on district needs.

-Educational Requirement: High School Degree or GED